In her previous airline job, Inez's leadership style (high task-focus, low people-focus) worked well because it fit with that company's culture. With Felicitas, however, employees were used to working with far less structure and less focus on objectives. The airline was founded on the values of friendly, personalized service. Inez imposed a dramatic change on her staff without first establishing a relationship and getting to know them and their motivational needs. Without thinking through the potential effects of these changes on employees, she created more serious problems than existed before her arrival