Please read everything on this page very carefully, before posting that it doesn't work. Try EVERYTHING first! (So everything from point 1 to 7!)
Hello there,
Does your The Sims 3 (expansion) game keep crashing every time you start up, or just randomly in-game? One of the following 7 possible fixes should work!
1. Removing Mods and Custom Content:
Always try to run the game as an Administrator first, by right-clicking on the game's .exe file and choosing "Run this program as an Admin".
If it didn't work, remove ALL (Read: each and every one of) your Mods and Custom Content, if you have any. Start and test the game. It should make a difference. In the worst case you could always try this recommended way:
1. Go to: (My) DocumentsElectronic Arts
2. Back up (!) the folder called "The Sims 3". (Just copy it to a safe location)
3. Now completely remove the "The Sims 3" folder from: (My) DocumentsElectronic Arts
4. Start the game and see if it works now. If not, please continue with the other possible solutions from this page.
Note: the "The Sims 3" folder you removed, will automatically be recreated when you start the game again for the first time. If you want to put your savegames back AFTER testing the game, just put back the "Saves" folder from the backed up "The Sims 3" folder.
2. BE SURE TO ADD ALL OF THE GAME'S .EXE FILES TO THE DEP! (Scroll down for *NEW* instructions video!)
Setting the instructions for DEP in Windows Vista:
1. Open the Control Panel. (Classic View)
2. Click on Advanced system settings.(in upper left green area)
3. Click on the Continue button in the UAC prompt.
4. Click on the Settings button under Performance section.
5. Click on the Data Execution Prevention tab.
6. Click on "Turn on DEP for all programs and services except those I select" and press "Add." You will now add your Sims game, expansions and Stuff Packs to the DEP exception list. Copy-and-paste these "C:" locations in the spot where it says "File Name."
Sims 3 base game:
C:Program FilesElectronic ArtsThe Sims 3GameBin[Add ALL of the .exe files from this folders to the DEP exceptions!] (You can also include the .exe files from the "Packs" folder, in \GameBin)
World Adventures:
C:Program FilesElectronic ArtsThe Sims 3 World AdventuresGameBin[Add ALL of the .exe files from this folders to the DEP exceptions!]
High-End Loft Stuff:
C:Program FilesElectronic ArtsThe Sims 3 High-End Loft StuffGameBin[Add ALL of the .exe files from this folders to the DEP exceptions!]
Ambitions:
C:Program FilesElectronic ArtsThe Sims 3 AmbitionsGameBin[Add ALL of the .exe files from this folders to the DEP exceptions!]
Fast Lane Stuff:
C:Program FilesElectronic ArtsThe Sims 3 Fast Lane StuffGameBin[Add ALL of the .exe files from this folders to the DEP exceptions!]
Late Night:
C:Program FilesElectronic ArtsThe Sims 3 Late NightGameBin[Add ALL of the .exe files from this folders to the DEP exceptions!]
Outdoor Living Stuff:
C:Program FilesElectronic ArtsThe Sims 3 Outdoor Living StuffGameBin[Add ALL of the .exe files from this folders to the DEP exceptions!]
Generations & Town Life Stuff & Pets:
C:Program FilesElectronic ArtsThe Sims 3GameBin[Add ALL of the .exe files from this folders to the DEP exceptions!]
7. Click OK. You'll have to restart the computer for this to take effect. It should stop the crashing.
Setting the instructions for DEP in Windows 7:
1. Go to Control Panel/System/Advanced/Performance Settings.
2. Go to the Data Execution Prevention tab. Click on "Turn on DEP for all programs and services except those I select" and press "Add." You will now add your Sims game, expansions and Stuff Packs to the DEP exception list. Copy-and-paste these "C:" locations in the spot where it says "File Name."
Sims 3 base game:
C:Program FilesElectronic ArtsThe Sims 3GameBin[Add ALL of the .exe files from this folders to the DEP exceptions!] (You can also include the .exe files from the "Packs" folder, in \GameBin)
World Adventures:
C:Program FilesElectronic ArtsThe Sims 3 World AdventuresGameBin[Add ALL of the .exe files from this folders to the DEP exceptions!]
High-End Loft Stuff:
C:Program FilesElectronic ArtsThe Sims 3 High-End Loft StuffGameBin[Add ALL of the .exe files from this folders to the DEP exceptions!]
Ambitions:
C:Program FilesElectronic ArtsThe Sims 3 AmbitionsGameBin[Add ALL of the .exe files from this folders to the DEP exceptions!]
Fast Lane Stuff:
C:Program FilesElectronic ArtsThe Sims 3 Fast Lane StuffGameBin[Add ALL of the .exe files from this folders to the DEP exceptions!]
Late Night:
C:Program FilesElectronic ArtsThe Sims 3 Late NightGameBin[Add ALL of the .exe files from this folders to the DEP exceptions!]
Outdoor Living Stuff:
C:Program FilesElectronic ArtsThe Sims 3 Outdoor Living StuffGameBin[Add ALL of the .exe files from this folders to the DEP exceptions!]
Generations & Town Life Stuff & Pets:
C:Program FilesElectronic ArtsThe Sims 3GameBin[Add ALL of the .exe files from this folders to the DEP exceptions!]
3. Click OK. You'll have to restart the computer for this to take effect. It should stop the crashing.
Watch the instructions video below and do EXACTLY as shown in the video:
Also note this:
barissaree wrote:
So, after researching my problem more I'm embarrassed to say that it was a DEP problem. ALTHOUGH, to make myself seem not so stupid the .exe files mentioned here http://games4theworld.bestgoo.com/t857-the-sims-3-crashes-freezes-to-desktop-fix-update-8-06-2011 didn't work alone. I went on a rampage and added all the .exe files from the Sims 3/Game/Bin folder plus the ones mentioned in the fix and it worked. Thank you for all your time and help!
3. Assigning more RAM memory to the game:
It's a fact that 32-bit systems can not use more than 4GB of RAM, even if you have more installed, your PC will only use a maximum of (theoretical) 4GB RAM. It works the same way for 32-bit applications. Unfortunately, The Sims 3 is a 32-bit game and will only use up to 2-3GB of RAM. In order to increase this amount and the game's performance, please download this little tool: http://www.ntcore.com/4gb_patch.php and read the instructions to apply it.
After doing so, your game should run a lot smoother!
4. Problems with some NVIDA, ATI etc. graphic cards:
shimonaH wrote:
Everyone, who gets this error: Just open your NVIDIA or other video card control panel, find The tab 3D settings, Click manage 3D settings, scroll down and you'll find that tab called "Vertical Sync" Once u find it, select Force off and restart your computer! Worked for me! Playing with no crashing to the desktop!
5. IF the above doesn't fix your problem, try this (possible) fix from EA's official support pages:
A random crash or lockup, or a crash or lockup at the loading screen, is typically caused by something conflicting with the continued running of the game. This conflict can be another program running in the background, or the drivers for your video or sound card.
First, end unnecessary background processes to avoid conflicts and free up resources for the game.
Click here for steps on ending background processes
If that doesn't resolve the issue, try using the Sims shortcut switches to troubleshoot the issue.
Click here for steps on using The Sims switches
If nothing else resolves the issue, perform a full uninstall and reinstall of the game. This will remove and replace all corrupt game files. Data corruption can be caused by improper saving, crashing, downloads, etc.
Click here for steps on manually uninstalling The Sims
You should no longer experience this error once these steps are complete.
This should allow you to prevent random crashing and freezing from occurring in your game.
6. IF the above doesn't fix your problem, try this (possible) fix from EA's official support pages:
First, make sure you meet the Minimum System Requirements for The Sims 3. Click here to use a System Requirements Checker.
If
you fall slightly short of meeting Minimum System Requirements, or
barely pass the test, we recommend trying the following troubleshooting
steps:
Note: If you are running The Sims 3 on a laptop, keep in mind that The Sims 3 is known to experience some compatibility issues with certain Mobile Chipsets.
Set your graphics options to 'Low'
Click on the '...' blue Options button on the lower left-hand side of the screen
Click on the 'Options' menu options
By default, the Graphics tab should be the first tab open
Set all your grapics options to 'Low' under the 'Graphics Details' section
Click on the Blue check mark button on the lower right-hand corner to commit your changes
Relaunch The Sims 3
Run The Sims 3 in Windowed Mode
Click on the '...' blue Options button on the lower left-hand side of the screen
Click on the 'Options' menu options
By default, the Graphics tab should be the first tab open
Click on the 'Run in Windowed Mode' check box to select the Windowed Mode option
Click on the Blue check mark button on the lower right-hand corner to save your changes
Restart The Sims 3
Lower your game's resolution
Click on the '...' blue Options button on the lower left-hand side of the screen
Click on the 'Options' menu options
By default, the Graphics tab should be the first tab open
At the top of the Graphics tab screen, select the lowest screen resolution available
Lower your monitor's resolution
With your mouse, Click anywhere on your Desktop screen
Select the 'Properties' menu item from the list of options
Click on the 'Settings' tab
Drag your 'Screen resolution' slider to the left and adjust its settings to match the resolution you chose to run The Sims 3
7. If you have a 32-bit version of windows, follow these steps to allow your pc to activate "app can handle more than 2GB of memory" option.
Please read everything on this page very carefully, before posting that it doesn't work. Try EVERYTHING first! (So everything from point 1 to 7!)
Hello there,
Does your The Sims 3 (expansion) game keep crashing every time you start up, or just randomly in-game? One of the following 7 possible fixes should work!
1. Removing Mods and Custom Content:
Always try to run the game as an Administrator first, by right-clicking on the game's .exe file and choosing "Run this program as an Admin".
If it didn't work, remove ALL (Read: each and every one of) your Mods and Custom Content, if you have any. Start and test the game. It should make a difference. In the worst case you could always try this recommended way:
1. Go to: (My) DocumentsElectronic Arts
2. Back up (!) the folder called "The Sims 3". (Just copy it to a safe location)
3. Now completely remove the "The Sims 3" folder from: (My) DocumentsElectronic Arts
4. Start the game and see if it works now. If not, please continue with the other possible solutions from this page.
Note: the "The Sims 3" folder you removed, will automatically be recreated when you start the game again for the first time. If you want to put your savegames back AFTER testing the game, just put back the "Saves" folder from the backed up "The Sims 3" folder.
2. BE SURE TO ADD ALL OF THE GAME'S .EXE FILES TO THE DEP! (Scroll down for *NEW* instructions video!)
Setting the instructions for DEP in Windows Vista:
1. Open the Control Panel. (Classic View)
2. Click on Advanced system settings.(in upper left green area)
3. Click on the Continue button in the UAC prompt.
4. Click on the Settings button under Performance section.
5. Click on the Data Execution Prevention tab.
6. Click on "Turn on DEP for all programs and services except those I select" and press "Add." You will now add your Sims game, expansions and Stuff Packs to the DEP exception list. Copy-and-paste these "C:" locations in the spot where it says "File Name."
Sims 3 base game:
C:Program FilesElectronic ArtsThe Sims 3GameBin[Add ALL of the .exe files from this folders to the DEP exceptions!] (You can also include the .exe files from the "Packs" folder, in \GameBin)
World Adventures:
C:Program FilesElectronic ArtsThe Sims 3 World AdventuresGameBin[Add ALL of the .exe files from this folders to the DEP exceptions!]
High-End Loft Stuff:
C:Program FilesElectronic ArtsThe Sims 3 High-End Loft StuffGameBin[Add ALL of the .exe files from this folders to the DEP exceptions!]
Ambitions:
C:Program FilesElectronic ArtsThe Sims 3 AmbitionsGameBin[Add ALL of the .exe files from this folders to the DEP exceptions!]
Fast Lane Stuff:
C:Program FilesElectronic ArtsThe Sims 3 Fast Lane StuffGameBin[Add ALL of the .exe files from this folders to the DEP exceptions!]
Late Night:
C:Program FilesElectronic ArtsThe Sims 3 Late NightGameBin[Add ALL of the .exe files from this folders to the DEP exceptions!]
Outdoor Living Stuff:
C:Program FilesElectronic ArtsThe Sims 3 Outdoor Living StuffGameBin[Add ALL of the .exe files from this folders to the DEP exceptions!]
Generations & Town Life Stuff & Pets:
C:Program FilesElectronic ArtsThe Sims 3GameBin[Add ALL of the .exe files from this folders to the DEP exceptions!]
7. Click OK. You'll have to restart the computer for this to take effect. It should stop the crashing.
Setting the instructions for DEP in Windows 7:
1. Go to Control Panel/System/Advanced/Performance Settings.
2. Go to the Data Execution Prevention tab. Click on "Turn on DEP for all programs and services except those I select" and press "Add." You will now add your Sims game, expansions and Stuff Packs to the DEP exception list. Copy-and-paste these "C:" locations in the spot where it says "File Name."
Sims 3 base game:
C:Program FilesElectronic ArtsThe Sims 3GameBin[Add ALL of the .exe files from this folders to the DEP exceptions!] (You can also include the .exe files from the "Packs" folder, in \GameBin)
World Adventures:
C:Program FilesElectronic ArtsThe Sims 3 World AdventuresGameBin[Add ALL of the .exe files from this folders to the DEP exceptions!]
High-End Loft Stuff:
C:Program FilesElectronic ArtsThe Sims 3 High-End Loft StuffGameBin[Add ALL of the .exe files from this folders to the DEP exceptions!]
Ambitions:
C:Program FilesElectronic ArtsThe Sims 3 AmbitionsGameBin[Add ALL of the .exe files from this folders to the DEP exceptions!]
Fast Lane Stuff:
C:Program FilesElectronic ArtsThe Sims 3 Fast Lane StuffGameBin[Add ALL of the .exe files from this folders to the DEP exceptions!]
Late Night:
C:Program FilesElectronic ArtsThe Sims 3 Late NightGameBin[Add ALL of the .exe files from this folders to the DEP exceptions!]
Outdoor Living Stuff:
C:Program FilesElectronic ArtsThe Sims 3 Outdoor Living StuffGameBin[Add ALL of the .exe files from this folders to the DEP exceptions!]
Generations & Town Life Stuff & Pets:
C:Program FilesElectronic ArtsThe Sims 3GameBin[Add ALL of the .exe files from this folders to the DEP exceptions!]
3. Click OK. You'll have to restart the computer for this to take effect. It should stop the crashing.
Watch the instructions video below and do EXACTLY as shown in the video:
Also note this:
barissaree wrote:
So, after researching my problem more I'm embarrassed to say that it was a DEP problem. ALTHOUGH, to make myself seem not so stupid the .exe files mentioned here http://games4theworld.bestgoo.com/t857-the-sims-3-crashes-freezes-to-desktop-fix-update-8-06-2011 didn't work alone. I went on a rampage and added all the .exe files from the Sims 3/Game/Bin folder plus the ones mentioned in the fix and it worked. Thank you for all your time and help!
3. Assigning more RAM memory to the game:
It's a fact that 32-bit systems can not use more than 4GB of RAM, even if you have more installed, your PC will only use a maximum of (theoretical) 4GB RAM. It works the same way for 32-bit applications. Unfortunately, The Sims 3 is a 32-bit game and will only use up to 2-3GB of RAM. In order to increase this amount and the game's performance, please download this little tool: http://www.ntcore.com/4gb_patch.php and read the instructions to apply it.
After doing so, your game should run a lot smoother!
4. Problems with some NVIDA, ATI etc. graphic cards:
shimonaH wrote:
Everyone, who gets this error: Just open your NVIDIA or other video card control panel, find The tab 3D settings, Click manage 3D settings, scroll down and you'll find that tab called "Vertical Sync" Once u find it, select Force off and restart your computer! Worked for me! Playing with no crashing to the desktop!
5. IF the above doesn't fix your problem, try this (possible) fix from EA's official support pages:
A random crash or lockup, or a crash or lockup at the loading screen, is typically caused by something conflicting with the continued running of the game. This conflict can be another program running in the background, or the drivers for your video or sound card.
First, end unnecessary background processes to avoid conflicts and free up resources for the game.
Click here for steps on ending background processes
If that doesn't resolve the issue, try using the Sims shortcut switches to troubleshoot the issue.
Click here for steps on using The Sims switches
If nothing else resolves the issue, perform a full uninstall and reinstall of the game. This will remove and replace all corrupt game files. Data corruption can be caused by improper saving, crashing, downloads, etc.
Click here for steps on manually uninstalling The Sims
You should no longer experience this error once these steps are complete.
This should allow you to prevent random crashing and freezing from occurring in your game.
6. IF the above doesn't fix your problem, try this (possible) fix from EA's official support pages:
First, make sure you meet the Minimum System Requirements for The Sims 3. Click here to use a System Requirements Checker.
If
you fall slightly short of meeting Minimum System Requirements, or
barely pass the test, we recommend trying the following troubleshooting
steps:
Note: If you are running The Sims 3 on a laptop, keep in mind that The Sims 3 is known to experience some compatibility issues with certain Mobile Chipsets.
Set your graphics options to 'Low'
Click on the '...' blue Options button on the lower left-hand side of the screen
Click on the 'Options' menu options
By default, the Graphics tab should be the first tab open
Set all your grapics options to 'Low' under the 'Graphics Details' section
Click on the Blue check mark button on the lower right-hand corner to commit your changes
Relaunch The Sims 3
Run The Sims 3 in Windowed Mode
Click on the '...' blue Options button on the lower left-hand side of the screen
Click on the 'Options' menu options
By default, the Graphics tab should be the first tab open
Click on the 'Run in Windowed Mode' check box to select the Windowed Mode option
Click on the Blue check mark button on the lower right-hand corner to save your changes
Restart The Sims 3
Lower your game's resolution
Click on the '...' blue Options button on the lower left-hand side of the screen
Click on the 'Options' menu options
By default, the Graphics tab should be the first tab open
At the top of the Graphics tab screen, select the lowest screen resolution available
Lower your monitor's resolution
With your mouse, Click anywhere on your Desktop screen
Select the 'Properties' menu item from the list of options
Click on the 'Settings' tab
Drag your 'Screen resolution' slider to the left and adjust its settings to match the resolution you chose to run The Sims 3
7. If you have a 32-bit version of windows, follow these steps to allow your pc to activate "app can handle more than 2GB of memory" option.
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