A greater level of skill can be achieved relatively quickly through formal training. This
should not be limited to the transfer of technical skills and knowledge that are needed for
optimal task performance: it should also cover generic matters like the business imperatives
peculiar to the organisation (e.g. what determines the value of the product or service to the
customer), problem-solving techniques, team dynamics and facilitation skills [4]. The
company’s ideals should be communicated to all personnel through education; everyone
should be able to understand what these ideals are and why they are important for the
organisation.