Dear All Thai Associates,
The retention policy and accompanying Outlook process for email is
- 60 days in inbox folder
- Then the email is put in the ‘deleted items’ folder by either the associate or the system for 10 days
- Then the email is moved to the ‘recovered deleted’ items list by the system for 28 days
- After 28 days in the ‘recovered deleted’ items list, the email is permanently deleted.
So beyond the 60 days, there should be an additional 38 days available to recover deleted email.
You can follow instruction for recovery of Deleted E-mail as attached file.