- Systematic approach to knowledge management
- Attention to the creation of knowledge as a main goal
- Alignment of knowledge management goals with individual goals
- Attention to processes and activities to transfer of people knowledge in the organization
- senior management support of knowledge communities and team working
- Staff support of knowledge communities and team working
- Involvement and training of employees in the organization's internal and external trainings
In continue by DEMATEL group decision-making method, prioritization of 7 mentioned factors, after distribution of second questionnaire was done.