An understanding of the importance of using Emotional Intelligence
The ability to create an environment for productive work relationships
A model to guide your responses to difficult and challenging situations
An approach for more intentional actions
The ability to self-motivate while tempering negative responses
The opportunity to practice applying tools and skills through individual and group exercises
The confidence to deal with resistance and negativity
The ability to demonstrate leadership qualities that promote trust, motivation, and commitment to results
Skills in "outcome thinking