Operational Perspective
The operational perspective should be concerned with the
efficient operation of the supply chain. It focuses on the
detailed systems and procedures and ensures that
appropriate controls and performance measures are in
place. Typically, a company should measure the
performance of the supply chain in terms of inventory
investment, service level, throughput efficiency, supplier
performance and cost.
This vertical dimension linking the strategic, tactical and
operational perspectives is key to effective organisation
development because it provides a framework which precludes the need to consider centralised or decentralised
supply chain control as exclusive structures. It provides
the flexibility to centralise the strategic, decentralise the
operational where practical, and tune the tactical decision
making according to the organisational requirements of
the particular company.