Yes,could you explain these items on my bill,please?
Certainly, madam, what would you like to know?
Well,why are there two charges for dry cleaning and laundry?
Yes,that's the usual practice, the laundry is charged separately.
Oh, I see. And did I really make three phone calls overseas? I thought it was only two.
I'll check again.......yes, our record show you made three calls overseas.......here are the times and dates...
Oh, did I really? I'd forgotten. And this is the room charge of course. But what's this 10% charge here, please?
That's the 10% service charge in lieu of gratuities.
Ah I see.......and I can't quite make out this part....
Oh sorry, it seems to be badly printed out.......these two items are the mini-bar we restocked, and car you ordered last week.
The mini-bar OK, but the car?
Yes, that's for the car you ordered last week to go to the conference centre. The shuttle bus is free but not transportation by car.
Oh, I didn't realise that, cars and shuttle buses were advertised.
Yes, but a private c was extra.
Well, yes, I guess so.
Is everything OK now, madam?
Yes, I think so.
And here's your receipt. l hope you enjoyed your stay with us.
Yes, thank you.
Have good day, madam, and we hope to see you again.