7. SCOPE FOR FUTURE STUDY
Present study is focused on evaluating customer loyalty in life insurance industry on the basis
of assumed linear relationship of loyalty with its antecedents. Further investigation may be undertaken
to explore and establish the possible non-linear relationship between loyalty and its
individual antecedents. The antecedents discussed in the literature review section are mainly
customer variables which may be classified into evaluative judgements and relational outcomes.
Future studies may test the interrelationships of these variables in relation to customer loyalty
formation and examine the possible indirect and interactive effects on the relationships of customer
loyalty. Researchers may also work in the direction of developing and validating a scale for
customer loyalty assessment on the basis of preliminary research instrument used in this study.