Hello Panid,
Thank you for contacting Symantec Data Management.
In order to process your name change request for support under SO# 19364114, we will need to attach support to its own license. Our system shows that the customer doesn't own license for support purchased.
If the customer is purchasing this product for the first time, you will need to provide the customer more information about purchasing the license of this support. If this is not the first time, please provide us with the previous order information for last year in order to complete your request.