Chapter Three - First Understand: This chapter examines how to interpret feedback in the sense of where it is coming from, what it is suggesting you do differently and why the feedback giver and receiver may disagree. It also touches on why feedback is difficult. The concepts of wrong spotting - focusing on what is wrong in the feedback, difference spotting - spotting the differences in the way feedback is perceived between the giver and receiver, and right spotting - identifying what may be right in the feedback are introduced. I found these concepts very interesting and useful.