Training and education result in an improvement of individual performance. Training and education are critical components of the employee career paths. Sufficient budgets, resources, facilities and instructors are provided for the training and education programmes. Processes are refined and are under continuous improvement, taking advantage of best external practices and maturity modelling with benchmarking against other organisations. All problems and deviations are analysed for root causes, and efficient action is expediently identified and taken. There is a positive attitude with respect to ethical conduct and system security principles. IT is used in an extensive, integrated and optimised manner to automate and provide tools for the training and education programme. External training experts are leveraged, and benchmarks are used for guidance.