- Develop the necessary policies and procedures to ensure work is completed in an efficient accurate and timely manner - Deliver excellent customer service ratings - Manage warranty and parts stocking cost savings - Maintain a balance between gross profit, sales volume and provide the highest possible margin - Manage all required training for technical staff - Knowledge of methods, techniques, tools and materials used in the maintenance and repairs of vehicles. Including testing, diagnosing. - Technical solution development to meet customer needs - Manage and plan for field service work