your manager a team of salespeople located throughout a twelve-state area in the Midwest. You stay in touch with your people via regular conference calls and weekly progress reports. Fran Lowe, your star salesperson and a bit of a prima donna, often misses meeting and is late with reports because her territory is particularly difficult. your are starting to sense some resentment from your other salespeople that Lowe gets a free pass on her administrative duties because of her slaes success.