TH-COSMETIC-CHANEL-RETAIL-T-2015-08-EXAM
1. On the day of your visit, what should you do? (ต้องการ)
Take a printed copy of the questionnaire and a pen with me
Count the number of customers leaving the store
Act as a natural shopper and appropriately whilst in the store
2. Upon arrival, what should you do? (ต้องการ)
Browse around the shop and see if the environment is clean and tidy
Just enter the shop directly and ask for the product I want to check
3. Before your visit, what should you prepare? (ต้องการ)
The reason I will give for my visit
The exact script I will go by in store and exactly how long I want the visit to last
My negotiation and exit strategies
4. Do you need to memorize the name and appearance of the Sales Advisor who assists you? (ต้องการ)
No, it is not important
Yes, I have to describe their physical features in the questionnaire
5. Is there a specific scenario to follow? (ต้องการ)
Yes, I have to follow the scenario assigned to me
No, I just check the item I like
6. Should you target a specific Sales Advisor? (ต้องการ)
Yes, and the Mystery Shopper Coordinator will send me the picture of the Sales Advisor to target before my visit
No, this is a random visit, I can check whoever as long as I check a member of staff
I must check only a female Sales Advisor if I am a woman and only male a Sales Advisor if I am a man
7. When you enter the shop, what should you do? (ต้องการ)
Be very strict with the Sales Advisor when telling them everything I would like to see and how long I would like it to take
Browse around until the Sales Advisor approaches me
If no one has approach me after 7 minutes, I can engage a Sales Advisor for assistance
Give all the information about the product I want straight away even if the Sales Advisor does not probe
Let the Sales Advisor manage the entire process
I should only say what item I am looking for to start the conversation so that they can ask me questions
8. At the start of the visit, what should you ask for? (ต้องการ)
Anything I want
An item for myself
The product mentioned in the scenario that I have been assigned
9. Do you need to test the products? (ต้องการ)
Yes, if the Sales Advisor does not invite me, I should make a request
No, I do not need to try the product out
10. Should you actively ask to see another item? (ต้องการ)
Yes, I should actively ask to see the items I am interested in
No, I should remain passive and let the Sales Advisor discover my interests
11. What should you do following Sales Advisor's product suggestions? (ต้องการ)
You must show concern about the product efficiency, smell, texture
I should pay attention to the Sales Advisor's attitude and reaction following my objection
I should thank the Sales Advisor and leave the store
12. What should you do if the Sales Advisor introduces additional items? (ต้องการ)
I should decline the offer, I must only check one product
I should accept the offer, let the Sales Advisor guide me and listen to his advice
I should not insist if the Sales Advisor does not introduce any additional items
I should mention in the questionnaire which additional products the Sales Advisor introduced
13. Which of the following are considered prohibited in terms of staff behaviour and attitude? (ต้องการ)
A Sales Advisor making a personal phone call
Two Sales Advisors having a personal conversation
A Sales Advisor drinking or eating in the store
14. Do you need to purchase the product during the visit? (ต้องการ)
It depends on whether or not I find something I like
Yes, I need to purchase and if I spend more than the budget, I will only be reimbursed up to the initial budget
Yes, I have to purchase in all the stores I will be visiting
No, I won't be required to purchase
15. In order to show your interest in purchasing the product, what will you do? (ต้องการ)
Show enthusiasm towards a relevant additional item that is introduced but do not focus on it; at the end I should say I purchase
Leave the store, and come back another time to purchase
16. When do you need to submit the online survey by? (ต้องการ)
Within 24 hours
Within 48 hours
17. Does Albatross need to receive proof of your visit along with the online survey? (ต้องการ)
No, Albatross trusts all mystery shoppers
Yes, I will need to upload the receipt of the purchase made
Yes, I will need to upload the name card of the SA or the store card with the SA's name written on it
18. What happens if insufficient detail is provided for your comments? (ต้องการ)
Albatross might call me to obtain further detail
Albatross might deduct a quality bonus from my payrate
Albatross might ask me to return to the store
19. If you do not fill out the paper questionnaire or you can't offer the paper questionnaire to Albatross when required, Albatross will not pay for your MS fee. (ต้องการ)
True
False
20. If the content of paper questionnaire is inconsistent with the online questionnaire you submitted, Albatross will not pay your MS fee. (ต้องการ)
True
False