As logistics leadership DHL aim to make its cross divisional collaboration in the simple and sustainable solution. Organization staff is engaged in different type of offices to commit with better understanding customer satisfaction. For the customer satisfaction DHL is open a partnership care as CUSTOMER ACTIVATION RESOLUTION AND ENHANCEMENT program. It's a key initiative towards the world class service this program help the suppliers and partners to get them expert. This program supports the needs of customer and to maintain the partner billing and relationship with the customers. Each member of the team should tell about the single point contact which related to the logistics issues. This is level of satisfaction and developing plan to access the shipping requirement and to furnish it.