According to Keller, a brand can have positive (negative)
customer-based brand equity when consumers react more
(less) favorably to an element of the marketing mix for the
brand than they do to the same marketing mix element for
other brands. Customer-based brand equity occurs when
consumers are familiar with the brand and hold some
“favorable, strong and unique” brand associations in memory
(Keller, 1993, 2008). By contrast, Aaker (1991, p. 15)
provided one of the most generally accepted and
comprehensive definitions of brand equity:
According to Keller, a brand can have positive (negative)customer-based brand equity when consumers react more(less) favorably to an element of the marketing mix for thebrand than they do to the same marketing mix element forother brands. Customer-based brand equity occurs whenconsumers are familiar with the brand and hold some“favorable, strong and unique” brand associations in memory(Keller, 1993, 2008). By contrast, Aaker (1991, p. 15)provided one of the most generally accepted andcomprehensive definitions of brand equity:
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