This journey of nine Asian Tesco managers across the United Kingdom took place at a time when many British cities were shaken by riots and store looting. Still, the team compiled many pages of observances to use in creating their analysis of Tesco operations. Their exposure to British culture was intense on many levels. Two of them were actually locked in a Liverpool store during a riot and, though frightened, were impressed by the calm manner in which store managers handled the situation. The day-to-day experiences, though less exciting, were also very informative and gave rise to many comparisons and contrasts in implementing such core company values as customer focus in the UK and the home countries.