Measuring Online Success
Three of the most important measurements of online success are recency frequency and monetary value. Recency relates to the fact that customers who have made a purchase recently are more likely to purchase again in the near future than customers who haven’t purchased for a while. Frequency data help marketers identify frequent purchasers who are definitely more likely to repeat their purchasing behavior in the future. The monetary value of sales is important because big spenders can be the most profitable customers for a business
NetGenesis has developed a number of equations that can help online marketers better understand their data. For example, combining frequency data with the length of time a visitor spent on the Web site (duration) and the number of site pages viewed during each visit (total site reach) can provide an analytical measure of a site’s stickiness factor