Zeithaml, Parasuraman and Berry Has indicated that Quality of Service This service over or meet the expectations of the clients which is the subject of an assessment or comments about the excellence of the service in the markets. The dimensions of perception The results of academic research group help how The quality of service as perceived by consumers as to the form of the attitude towards the service they expect and the service is recognized that there is a consistent profit. One interesting conclusion is that. The quality service means. Services that are consistent with the expectations of the clients or consumers regularly so satisfied with the service. We have a direct relationship to make it possible to meet the expectations or did not meet expectations (confirm or disconfirm expectation) of consumers there.