To: Collections Manager
From: Mortgage Product Manager
Subject: Mortgage Portfolio Challenges
Congratulations on your new position as our Mortgage Collections Manager.
The portfolio is comprised of first mortgages ranging in loan size of $80,000 to $200,000 USD. Loan size varies by risk group. There is price pressure in the market, and we observe that the economy is a strong driver of repayments and recovery rates. You’ll need to stress test the portfolio before going live since we expect some economic stress in the coming year.
Last year, the underwriting strategy was aggressive and we were not able to deploy risk-based collection strategies.
First you’ll need to approve the revised application score cut-off for underwriting. Please review the portfolio results and financials to date, and then we’ll ask you to help us determine the cut-off score. Next, turn your attention to improving the risk-based treatment strategy for collections. Finally, you’ll need to create a capacity plan and make investment decisions.