1. I like the contact with the clients. People are very different, and for me, finding out what each customer is like and what they want is fascinating.
2. Patience, psychology, and a comprehensive knowledge of the products available.
3. You’ve got to know when a customer is ready for your help, when they need more time, or when they’re ready to buy
4. Well, above all you’ve got to know what’s inside the brochures, and not just what’s on the page.
5. Well, it’s not the same talking about a place in a brochure as talking about a place you’ve been to, or that a client has told you about. You’ve only as good as the information you’ve got, so you need to read, to travel, and to keep in touch with your clients.
6. It’s really important. But you’ve got to find information quickly and efficiently. There’s so much on the Internet that if your reading skills are poor you’ll need all day to examine each site. And you haven’t got all day.
S1. Raising awareness
To began any sales process, it is important to raise your customer’s awareness of the products your agency offers. Adverts in the agency window, for example, attract people’s attention, and may bring them into the shop.
S2. Establishing rapport
This is possibly the most important stage in sales. Many people are nervous about buying because they sales consultant only want to get their money. From the very first moment with a new client, you need to convince them that you are really interested in helping them find the right holiday. Of course, sometimes people go into a travel agency just to browse though the brochures. In this case, do not stand next to know you are there, but leave them alone. Give them time.
S3. Investigation needs
When a customer asks for help or information, we move on to the next stage investigating the customer’s needs. This is also an important part of the sales process; it is only when you have a clear idea about where a client wants to go, when they want to travel. who with, and so on, that you can select the best products for them.