Being one of few works to discuss m-trust building in m-commerce, our study investigated gaps in the literature and applied website characteristics (e.g., perceived usefulness, ease of use, and customization) and design aesthetics to the mobile services context. Compared to prior studies, for a mobile website to successfully gain customer trust, its layout must be personalizable, easily operated, and aesthetically designed, as they are required to meet customers’ need for enjoyment and arousal. Corresponding to these, a strong influence of design aesthetics, perceived usefulness, ease of use and customization on m-trust was noticed, indicating
that the constructs chosen were appropriate determinants
of m-trust, suggesting that a blend of customizable, useful, and
appealing elements in mobile website can communicate with
customers and gain their trust. In our results, both perceived