The empirical sections of this paper are informed by a
longitudinal case study (138 interviews with 53 employees)
(see Table 1) between June 1999 and April 2010. The
majority of the field work was conducted over the course
of 18 months between June 1999 and August 2000 but a
series of follow-up interviews were conducted with a subset
of the Ivy population in 2002, 2005, and 2010 in order to
keep current with the state of the ERP and administrative
work practices at the University.