We are very sorry for the inconvenience. We have fixed your account for you by resetting your key which will turn the key at the top of the page to red. Now all you have to do is re-launch your key app and keep downloading to keep earning credits!
Please make sure you are not doing any of the following actions:
Do NOT click on the "Reset Advertising Identifier" button in Settings > About > Advertising > Reset.
Do NOT click on the "Erase All Content and Settings" button in Settings > General > Reset.
Do NOT restore the device from a backup.
Do NOT change Limit Ad Tracking On/Off.
Please refer to the article below for further tips of what NOT to do to continue earning credits normally and for more information on resetting your key!
https://freemyapps.desk.com/customer/portal/articles/1192593-key-app-information
If your key did not turn red or you are still having issues downloading, please feel free to reach back out to us with any further questions or comments!
Keep freeing those apps!
Sincerely,