Dear partners,
You mean that two guest paid room rate by cash at hotel. Right?
But they had 2 bookings through Expedia as below,
Name: JISOO KIM
Expedia. booking ID: 617330922
Check in: 2016-Jan-29 , Check out: 2016-Jan-31
Name: JIHYE JANG Expedia. booking ID: 617330923
Check in: 2016-Jan-29 , Check out: 2016-Jan-31
Expedia booking is prepaid, they paid room rate to expedia. But they paid to hotel again..
I had to check that hotel will not charge to Expedia for booking ID :617330922, 617330923 ?
If hotel agree for that, we will refund amount they paid to us directly,
Best regards,
JK OH [Jae Kyoung Oh]
EAN Partner