Consumers assign human characteristics to brands.
Brand personalities create expectations about key brand characteristics
Brand personalities are often the basis for a long-term relationship with the brand. Dimensions of Brand Personality
five groups
1) Sincerity
2) Excitement
3) Competence
4) Sophistication
5) Ruggedness Brand Personality:
A set of human characteristics that become associated with a brand. Emotion, Emotions and Marekting Strategy, and Advertising Specific feeling and affect to refer to the liking-disliking aspect of the specific feeling.
Three basic dimensions of emotion- pleasure, arousal, and dominance. Gratitude- the emotional appreciation for benefits received.
Gratitude-based behaviors include:
buying products based on gratitude for the relationship marketing efforts.
giving more business to the firm due to feelings of "owning" them.
buying a broader set of products from the firm as a "payback" for their prior relationship marketing efforts, and positive word of mouth. Emotional content in ads enhances their attention, attractions, and maintenance capabilities. McGUIRE'S CLASSIFICATION SYSTEM
1. Is the mode of motivation cognitive or affective?
- Cognitive motives focus on the person's need for being adaptively oriented toward the environment and achieving a sense of meaning.
- Affective motives deal with the need to reach satisfying feeling states and to obtain personal goals.
2. Is the motive focused on preservation of the status quo or on growth.
- Preservation-oriented motives emphasize the individual as striving to maintain equilibrium
- Growth motives emphasize development.
3. Is this behavior actively initiated or in response to the environment?
- Distinguishes between motives that are actively or internally aroused versus those that are a more passive response to circumstances.
4. Does this behavior help the individual achieve a new internal or a new external relationship to the environment?
- Used to categorize outcomes that are internal to the individual and those focused on a relationship with the environment. McGuire's 16 Motives: