indicators for benchmarking used in the RAFAELA system, sent annually from hospitals to the company responsible for maintaining the system, who in turn publishes annual reports (Fagerstro¨m & Rauhala 2007).
indicators for benchmarking used in the RAFAELAsystem, sent annually from hospitals to the companyresponsible for maintaining the system, who in turnpublishes annual reports (Fagerstro¨m & Rauhala 2007).