Review procedure for handling hot liquid/soups; - Review training and experience of Catering crews; - Investigate the most suitable hand/arm protection for this task (type of thermal glove); - Modification/procurement of trays with vertical handles to allow for ease in handling as well as use of thermal gloves; - Review with catering staff to discuss potential hazards within the task itself such as complacency; - Share this incident with the fleet via Quick Share and GMS;