PCS sold turnkey systems and support services at cost to help salons answer Terri’s questions. Unfortunately, PSC’s computer could not answer those same questions. Steve asked consultant MikeFenske for help. Mike entered all of PSC’s raw data into a database and wrote a program to produce the desired information. The system worked but had problems, It was so slow that accounts payable and purchasing information were handled manually, it did not answer Terri’s growing list of questions, and only a few months of detailed information was available at a time. To alleviate these problems, Steve hired Mike as the company controller.