Concept Test
As a final step, Fiserv conducted a formal concept test of e-billing. The firm contact 2,000 individuals who were not using e-billing (but who were representative of the overall population of consumers) and encouraged them to try it for two months and then response to a survey about it. The offer provided a general description of e-billing and allowed consumers to continue receiving paper bills during the trial period. Only 4.5 percent of the sample expressed interest in the offer, though the response rate was close to 8 percent among E-Savvy Planner and Maximizers. When a similar sample was offered $20 in gift cards to try e-billing, 53 percent agreed.