Pim,
I do not really understand some of your e-mail. Is this an e-mail from a company/agency ? Looks like they are saying they cannot do anything until they get the paperwork they need, but easy to do in 30 days - am I right ? Maybe I am wrong.
Not worry too much, I am sure they will help us when we need them.
I hope you are haing a good day.
Always your husband, Richard