First of all I’m very sorry for the happening.
Our driver I set for your guests before is Mr.Samreung who can speak English very well has the accident, because blow out.
The manager tried to solve the problem at that time , he sent the other driver, Mr.Sombat to pick them up first, to carry them to the hotel.
Ms.Tan tried to explain to guests, for the reason, once Mr.Samreung cleared everything already. He went to Holiday Inn Ploenchit Hotel to take care your guests.
He waited for them from 1 p.m.untill 6 pm. He tried to contact your guests in the room and found that guests don’t in the room. The reception of the hotel tried to contact them but nothing.
Until you call me, then I told the driver we don’t want to use the van more and please cancel on June 21, June 22.