Salesperson: Good afternoon, sir. ______47______?
Andy: Yes, Id like to get a refund for this shirt.
Salesperson: ______48______, sir, because it was on sale.
Andy: Then can I talk to the manager?
Salesperson: I’m sorry he’s not in right now. Er… _____49_____, sir?
Andy: There’s an ink spot on the collar.
Salesperson: _____50______.
Andy: Can’t I get a refund?
Salesperson: _____51_____, sir. We can only exchange it for you.
Andy: All right, then. Thank you.
47
a. Don’t you need help b. Can I help you
b. Are you looking for someone d. Would you return the shirt
48.
a. I hope you don’t mind b. This style was sold out
b. I think you’d better not d. I’m afraid you can’t
49.
a. what’s the problem b. what’s wrong with you
b. do you have any reason d. may I return your shirt
50.
a. It’s not our responsibility
b. I’m sorry to see you
c. You can’t put the blame on us
d. In that case, we can get you a new one
51.
a. I don’t think that’s possible
b. I can’t make a decision now
c. I’m only an employee here
d. I don’t want to argue with you