Let me give you some background to our company's setup.
Jumboo Book Store is a company based in Thailand.It has three book stores and a warehouse next to one of the book shops. The store manager,Amiki Sukhon,finds it very difficult to track sales because he use handwritten sales report that employees prepare every day. The driver takes the report and delivers them to the main office. Every day it take 5 to 6 hours to compile data about the sales.Based on these sales report,Amiki writes purchase orders for new books,sales figures for the owner and customer information for the marketing department.
In addition,he often get calls from customers complaining about poor information about available books and stationary products in new warehouse.
Could you spend some time looking at how we can improve our processes ?
Regards