1. Background
With the emergence of information and communication technologies (ICTs), and e-Government, it is possible to improve efficiency and effectiveness of internal administration within government and to re-locate government service from government offices to locations closer to the citizens. Examples of such locations are cyber café’, telecenters or a personal computer at home or office. While the benefits of ICT in government cannot be disputed, there are several concerns about its success as well as the strategies to be adopted in implementation of systems in various countries. This paper therefore presents the findings of a literature review, knowledge acquired from reviewed case studies from developing countries and a preliminary study grounded on Kenyan government. The paper considers the characteristic challenges that developing nations face, which make ICT implementation in government fail to succeed. A descriptive framework for categorising key factors in ICT implementation in government and an action for success are proposed. The action for success is presented as response to situation specific challenges.