Your buyer is requesting to cancel the transaction. She purchased the item last November 25, 2014. She made a payment on this item at the same day. She was expecting for this item to arrive before Christmas. The tracking information uploaded on this specific item is not showing progress. For this, She's requesting just to cancel the transaction and refund the money. Please contact the buyer directly and work thing out. We've also asked the buyer to contact you. If the issue has already been resolved, please disregard this message.