crisis management; leadership competencies; crisis leadership
Newspaper articles, radio, and television almost daily feature some company
in crisis. These organizational crises include events such as natural disasters,
product recalls, corporate fraud, widespread sexual harassment, or employee
discrimination against employees. In most cases, the leadership team is not
prepared to manage the crisis, and mishandling an organizational crisis can
have negative, long-term consequences for a firm’s profitability, reputation,
market position, and human resource management systems (Garcia, 2006).