I am writing because my wife and i had a terrible stay at your hotel last Saturday night.
First. we waited for over an hour for the hotel bus from the station . It did not arrive, and we took a taxi. It took 45 minutes and it cost $25! I complained to the receptionist, but she just laughed. Then we found out the elevator was broken. We carried out luggage to our room on the fourth floor. We were exhausted!