In the beginning, I suggest we should focus on replacement of parts if something goes wrong. I don’t know how good a repair work will be and within warranty, one expects replacement of parts or full machine. We should avoid repair at this stage since it is a premium product.
Filter replacement – I am fine to have distributors but how about selling it directly? we will make more money on filter replacement. E.g. selling filters via e commerce or Camfil website?
BTW, how much warranty you are going to give?