Most employees are not only willing to work hard, but experience a ‘good day’s work’ as fulfilling and rewarding. Workload
management is important because there is a unique relationship between job demands, intellectual demands and job
satisfaction. Job demands reduce job satisfaction, whereas intellectual demands, or decision-making latitude, increase job
satisfaction. Even when there are high demands, if employees also have high decision-making ability, they will be able to thrive.
Having high decision-making latitude also allows for positive coping behaviours to be learned and experienced.