I would like to know your return hygiene rate in the regular time, regarding CPD business.
I use your information to benchmark with Singapore…, which has an issue on return handling.
FYI, their hygiene rate is app. 35%.
Hygiene rate (%)= {(returned products integrated into good stock) / (all returned products received)} x 100.
Please answer two questions.
1. What is your hygiene rate actual? (YTD 2014 or A2013, whichever available)
2. What is the reasonable / target hygiene rate in the market, based on your experience?