Answer incoming calls from Homeowners who are inquiring about their accounts regarding
their assessments, late fees, detail on their balance, fines, legal charges, and if we received their
payments.
Entering charges on homeowners accounts such as fines and late fees into a database which is
called Gui a part of Jenark.
Entering legal charges on homeowners accounts when law offices send me invoices to charge
the homeowner legal fees do to the homeowner being in collection.
Inputting credits back to homeowner’s accounts when property managers of the associations
give me the okay to waive certain fees.
Filing accounts that are in legal and removing files that are out of legal after we receive
payment in full.
Preparing letters to attorneys verifying if we can accept payment or not on homeowners that
are in collections.
Copying checks we receive from attorney’s offices that need to be processed to homeowners
accounts.
E-mailing attorneys breakdown ledgers on homeowner’s accounts that are in collections.
E-mailing attorneys sale request summaries on homeowners that are about to close to see if the
homeowner is in collection, or not. If they are in collection attorney will e-mail me back any
additional legal charges to the account.
Reading ledgers on homeowners account.
Scanning & e-mailing documents when requested.
Preparing late fees a couple times a month on homeowner’s accounts, and applying prepaids.