Should have faster claiming process (5%)
UI department should listen to customers (5%)
Should send SMS notification (5%)
Should more careful before issue Memo (5%)
Should inform customers if have special event or activities (5%)
Should approve faster than present (5%)
Should have staff standby in department because nobody pick up the call (5%)
Should inform reason when can’t approve (3%)
Should give reason why requested more document from customers (3%)
Should inform approval status faster (3%)
Should advertise product more (3%)
Call center should pick up call faster (3%)
Should have faster claiming process (3%)