We surveyed the economic impact of bringing a robotic
dispensing machine into service in community pharmacies
using a structured questionnaire. The target population
consisted of independent pharmacists who have replaced
their conventional drug storage system with a robotic
dispensing machine during the last few years. For reasons
of practicality and feasibility it was decided not to
approach all 21,551 community pharmacies because only
about 1600 of them (7%) work with a robotic dispensing
machine [7]. So we asked ROWA to provide a list of 253
reference customers who were using a ROWA robotic
dispensing machine of type ROWA Select in 2007.
Reference customers are defined as those who agreed to
have their addresses passed on to others.