In this central part HR strategy, the Hotel Industry must train and work with the hired employees to ensure service performance and it includes the sub strategies of train for technical and interactive skills empower employees, pro mote teamwork. Training for technical and interactive skills implies providing employees with ongoing training in the required technical skills and knowledge and in process or interactive skills. Formal and informal programmers, on and off
the job training, as well as online learning, are provided to employees and managers about the company’s culture of service quality, a variety of tasks, knowledge of the workplace, leadership skills and executive coaching, people management skills, problem solving skills, listening skills, teamwork skills,
communication and interpersonal skills, and customer relationship skills which
can help employees and managers assist customers.