5.1. Correlation Analysis
As shown in Table-2, the correlation results show that there
is significant positive relationship between the employee
satisfaction (in terms of satisfaction with supervision,
training & development, team work, policy & support and
pay) and customer satisfaction and financial performance.
Moreover, there is also significant positive relationship of
financial performance with customer satisfaction, training
and development and pay, however,on the other
hand,positive but non-significant relationships exist between
financial performanceand supervision, team work and policy
& support. These results confirmmost of our study’s
hypotheses initially. For testing the impact of employee
satisfaction on financial performance and to test the mediating effect of customer satisfaction between employee
satisfaction and financial performance, regression analysis is
performed.