• Non-compliance with defected product returning policy (Announcement No. 81/2012) (Major) – According to the request of current defected product returning policy to the defected products returning due to our transportation to the customer stated that Warehouse Division needs to ensure the validity of defected product returned in warehouse prior to further process by signing on D/O to the quantities returned. From our reviewed and noted that Warehouse Division did not consistently perform. In addition, it also requests the summary report of defected products returned due to our transportation to the customers by monthly basis to Logistic Department Manager for charging back to our transportation agency. From our reviewed and noted that there was no summary report of defected product returned due to our transportation to the customers by monthly basis. Non-compliance to this policy could lead to lack of evidence for audit trail and increase risk of repeat issue that increase customer unsatisfactory and operational costs. Logistic Department Manager and Warehouse Division Manager commit to strictly comply with the current defected product returning policy.