If you would like to monitor the telephone interviews themselves in real-time, you should
be able to schedule that with the data collection firm. The most effective way of doing so is to
note the specific interviewers you would like to monitor, and ask the firm to schedule a time for
you to listen to those interviewers. You can identify which interviewers you would like to listen
to by looking through the first batch of data the firm sends you. You should look at the quality of
the answers to the open-ended questions in order to gauge the quality of the interviewer. Choose
interviewers of different skill levels so that you hear a broad range, not just the best or worst
interviewers of the firm. This will give you a general idea of how the interviewing is proceeding.