Bridging the chasm
Moving from today's As-Is to be future To-Be process, the first item to address in this phase is creating a change management program. With proper communications, the usually radical transition from the As-Is to the To-Be process can be somewhat mitigated in the sense that there will be a productivity dip as everyone takes time to get used to the new process and some of the initial kinks are ironed out. Examples abound of organizations coming to a full stop when their well-tested ERP implementation caused an unexpected problem that takes several days or weeks to resolve. Depending upon the implementation strategy chosen crossing the chasm from here to the future can be enjoyable experience or an unpleasant disaster for those involed......
The second item to address in the phase is the creation of teams to actually implement the new process. There teams would be responsible for